JUST A FEW CLICKS TO open an appliance
or check the status of your ticket
Elexir only forwards tickets to authorized service centers certified by the LEX Quality Control Team
LEX sends all spare parts directly to service centers or repair professionals
A service technician will accurately identify the fault, find the correct replacement parts, and get your appliance back up and running
We’ll tell you the service cost upfront—rest assured it won’t end up higher
Should any damage occur, we’ll be there with a remedy and compensate you for any potential costs
How do I open a repair ticket with Elexir?
Create a repair ticket
You can do that by filling out the form on this website or through our app
We’ll find a professional
They’ll fix the problem on the spot at any time convenient to you or place an order for a replacement part
Track your ticket status
No need to worry that the technician might have put your ticket on the back burner. Elexir will be keeping tabs on the deadline, and you can check your ticket’s status at any time.
Get your appliance back on track
and be sure to give the technician a review
I bought a gas hob online. Once I got it installed, I found a defect on its cast iron pan support. I got in touch with the store, and they referred me to your website. I called the service team, and they explained to me very kindly how to create a ticket on the website. My ticket number was 000003027. Within an hour a team member got in touch and arranged for a replacement part to be delivered. She helped me choose a convenient pickup point, and the part was delivered in no time. Thanks for the great service.
I bought a LEX oven on Ozon. After a year of my intense cooking, the guides inside the oven broke. I was very pleased with the service I received. The contact form was easy to complete, and a technician called me just 10 minutes later. He turned out to be a polite young man. He brought a new part and quickly installed it. In a word, my experience was entirely positive. Thank you!
I had a service technician visit my mom to fix her stove. The technician was great! He showed up in just an hour and fixed the stove. My mom was pleased—everyone was!
Thanks for the quick service. I would absolutely recommend you to everyone I know. I liked the technicians a lot: they were polite, arrived in time, and fixed my favorite dishwasher, something I can’t go without.
My fridge broke down. To my surprise, the technician quickly found the cause and went about fixing it right away. He also gave me a couple tips on fridge maintenance so I could avoid the problem in the future. I liked the way he kept explaining the steps to me, and I’m very happy with the job he did. You could tell right away he was a true professional.
IrinaWashing machine repair
The technician got my ticket and came at the time convenient to me. He was neat and calm in his work but got it done quickly. We tested the machine in all modes and checked it thoroughly because I couldn’t explain exactly what the problem was. It just seemed to sound wrong when tumble drying. We did well to do that because we found the problem, and he got it fixed. Now I’m not afraid it will act up on me when I’m using it. I’m so pleased with the service!
We contacted the service center with this noise problem our fridge had. The service technician they sent checked everything thoroughly and told us what might be causing the problem. We found it and ordered a new part. It showed up in just a week, and they quickly put it in. The fridge is quiet again and runs like a champ now. Thank you!